Nashville, Tennessee - Corporate Office

  • Customer Service and Fulfillment Specialist

The Customer Service & Fulfillment Specialist will be a service-oriented individual that is great with people, but also has high attention to detail. As part of a startup team, in this role you will assist the Operations Manager in every facet of the operations process from order fulfillment to customer service. The ideal candidate will graduate from this position and become a Warehouse Manager or Customer Service Manager, depending upon business need and preference.


• Own Customer Service Email Inbox and ‘New Submission’ forms

• Answer Customer Service phone calls and log tickets as appropriate

• Pick/Pack/Ship of incoming Consumer and Client orders

• Assist in ERP and Warehouse Management

• QA/QC and stocking of all incoming inventory

• Creation and fulfillment of all Sample and Custom orders

• Complete and assist in recurring Inventory counts as needed


• High character and integrity

• Passionate about company vision and mission

• Well organized and self-motivated

• Attentive to details

• Problem solving and solution oriented

• Self-starter capable of working autonomously

• Demonstrated ability to solve problems in a fast-paced start-up environment

• Detail and process oriented

• Systems: Office365, Google Workspace, HubSpot, ERP, Shopify, ShipStation

• Excellent written and verbal communications skills


• Minimum 2+ years in Customer Service

• Bachelor’s Degree preferred

• Start-up experience preferred

• Prior military experience preferred


• Salary range $15-20 paid hourly with possibility of overtime (based on experience)

• Future bonus opportunity

Work Hours and Location:

• Corporate office

• 40-50 hours per week

Start Date:

• Targeting January 2021

Interested Candidates: send resume to

Don't see a current open position that fits your skill set?  We are always happy to accept your resume and keep it on file for consideration when new positions become available.  Email your resume and a cover letter explaining why you think you would be a good fit for Authentically American to